FAQ
Questions, answered
Everything about ordering, shipping, and living with our oils — collected in one place. If you don’t find your answer here, we’re only a note away.
Orders & Shipping
Getting it to you
Questions about a specific order? Get in touch with your order number.
When will my order ship?
Orders are typically dispatched within one to two business days. You will get a tracking email as soon as yours ships.
How much is shipping?
Standard shipping is free on US orders over $50. Below that, the exact rate is calculated at checkout before you pay. We currently ship within the US only.
Can I change or cancel an order?
Yes, as long as it has not shipped. Email us with your order number as soon as you can and we will catch it if we still can.
Something arrived damaged.
Send a photograph with your order number and we will replace it. Glass and travel do not always agree, and that is on us, not on you.
Products & Ingredients
Our oils, in plain words
New to aromatherapy? Essential Oils 101 and Body Oil 101 are gentle places to start.
How do I choose my first oil?
Start with the mood rather than the note. If you want to wind down, a woody oil like hinoki settles a room; if you want lift, a citrus like bergamot or litsea cubeba is easier to live with. Our scent quiz narrows it down in five quick questions.
What does “GC-MS tested” mean?
Gas Chromatography / Mass Spectrometry separates an oil into its individual compounds and measures each one. Every batch we bottle is tested, so what is on the label is what is in the bottle — no fillers, no synthetic extenders.
Are the oils safe to use on skin?
Essential oils are concentrated, so they are diluted before they touch skin — in a carrier oil, or in one of our body oils, which are already blended for it. The roll-ons are pre-diluted and ready to use. Patch test first, and keep citrus oils off skin that is about to see strong sun.
Are your products vegan and cruelty-free?
Yes — everything we make is pure and natural, vegan, cruelty-free, and paraben-free.
Where can I smell them before buying?
At ATLAS in Westfield UTC, San Diego — 4307 La Jolla Village Dr, Suite #2205. If you are not nearby, Essential Oils 101 describes how each family actually smells.
Do you offer gift cards?
We do — a digital gift card is available in the shop, delivered by email and never expiring.
Do you sell wholesale, or work with stockists?
We do. Tell us about your shop — where you are, what else you carry — and we will send our wholesale terms.
Where can I find you in person?
Visit us at ATLAS in Westfield UTC, San Diego — 4307 La Jolla Village Dr, Suite #2205 — where you can smell every oil before choosing.
Still curious
Still have questions?
We read every note. Reach out through our contact page, or write to us at info@frangipani-us.com — we’ll point you in the right direction.