Standard shipping costs vary based on your location and the size of your order. Shipping rates are calculated at checkout, and we aim to keep them as affordable as possible.

Yes, we offer expedited shipping options at checkout for those who need their orders quickly. Costs and delivery times will vary based on your location.

Orders are typically processed within 1-2 business days. Shipping times depend on your chosen method and location, with standard shipping generally taking 3-7 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress online.

At this time, we only offer domestic shipping within the US. We are exploring options to expand our shipping services internationally in the future.

We offer a 14-day return policy on unopened and unused products. If you are not completely satisfied, please contact our customer service team (info@frangipani-us.com) to initiate a return. Please note that return shipping costs are not covered and will be deducted from the refunded amount. If the item is not returned in its original condition, you may be responsible for any loss in value.

Yes, sale and discounted items follow the same return policy as regular items. 

If your order arrives damaged or items are missing, please contact us immediately. We will resolve the issue by offering a replacement or refund as needed.

To initiate a return or exchange, please contact us with your order number and details of the issue. We will provide instructions on how to proceed.

Yes, all of our products are formulated with high-quality natural ingredients and are free from sulfates, parabens, and synthetic additives.

No, we are committed to cruelty-free practices and never test our products on animals.

Our products typically have a shelf life of 12-24 months when stored properly in a cool, dry place away from direct sunlight. We recommend using them within this period for optimal effectiveness.

While many of our products are safe, we recommend consulting with a healthcare professional before using them if you are pregnant, have young children, or pets. 

Our essential oils are pure, undiluted extracts, ideal for diffusing or creating custom blends. Our roll-ons, on the other hand, are pre-diluted with a carrier oil, making them convenient for direct application to the skin.